Last updated 18 September 2026

Refunds and cancellations

This page explains when you can cancel an order, what we do when something arrives wrong, and how we pay refunds. It applies to every order placed with Obsidian Trail Ltd., trading as Yurae, and forms part of our terms of sale. If the two disagree, the terms of sale apply.

1. Who this applies to

We sell to businesses only. Consumer rights such as a cooling-off period or a right to return goods do not apply to our orders.

Every order is covered by our terms of sale. This page adds detail to sections 4 and 7 of those terms.

2. Cancelling before dispatch

You can cancel an order at any time before we dispatch it, at no cost. Email contact@yurae.beauty with your order number. We confirm the cancellation by email and refund the full amount you paid, including shipping.

An order counts as dispatched once we have handed it to the carrier. Your account shows the status of each order, and we email you when an order ships. After dispatch the order cannot be cancelled, and we do not accept returns of goods once delivered.

3. Orders we cannot fill

If a product is out of stock, or we cannot ship it to your country, we tell you and refund that part of the order. You do not need to ask. If the rest of the order is affected, for example because the remaining lines fall below the minimum order value, we contact you before we ship anything.

4. Wrong, damaged or missing items

Check your delivery when it arrives. If a product is missing, damaged, or different from what you ordered, email us within 7 days of the delivery date. Send your order number and photos of the parcel, the shipping label, and the items concerned. Keep the packaging until we have replied.

Once we have looked at the claim, you choose between a replacement of the affected items and a refund for them. Replacements ship at our cost. If we no longer have the product, we refund it.

Visible damage to the parcel and missing parcels are the carrier's responsibility. Note them on the carrier's document when you sign for the delivery, as set out in section 7 of the terms of sale, and let us know so we can open the claim with the carrier.

We do not accept claims about the products themselves after 7 days, or for items that have been opened, used, relabelled or resold.

5. Failed deliveries

If a parcel comes back to us because the address was wrong, nobody was there to receive it after the carrier's attempts, or the delivery was refused, we contact you. You can have the parcel sent again, and we invoice the new shipping cost before it leaves. If you prefer a refund, we refund the order minus the original shipping cost and any return charge the carrier bills us.

6. Shipments from Korea and customs

For products shipped directly from Korea you are the importer of record, as set out in section 6 of the terms of sale. If customs in your country hold, refuse, return or destroy the goods, we do not refund the order. Import VAT, customs duties, handling fees and any storage or return charges are yours to pay, and we do not refund them either.

Before ordering a product that ships from Korea, check that you can import it. Your order confirmation says where each product ships from.

7. How we pay refunds

We pay refunds through our payment provider, Inflow, to the payment method you used for the order. If you paid by card, Apple Pay or Google Pay, the refund goes back to that card. If you paid by bank transfer, we refund the account the payment came from.

We send the refund within 30 days of confirming it to you. Card refunds usually show within a few business days of that. Bank transfers, especially between countries, can take longer to appear. We do not deduct payment fees from a refund.

We do not pay refunds in cash, to a different account, or as store credit unless we agree it with you in writing.

8. Contact

Obsidian Trail Ltd., trading as Yurae
Statehouse Avenue, Victoria House, Room 306
Victoria, Seychelles
contact@yurae.beauty